Kelly Services also know as Kelly Connect, one of the top online staffing companies in the world is looking for Chat Agents! The role in for Information Technology and you will be working in a virtual call center type environment!
Let’s take a look at what Kelly Services is looking for in this role:
Technical Support Representative
“Our Technical Support representatives provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment. “
“You’ll interact with customers troubleshooting and resolving technology inquiries and challenges like these:”
- Resolving username and password difficulties
- Troubleshooting email issues
- Navigating customers through various apps
- Data sharing & synchronization troubleshooting
- Verifying proper hardware and software configuration and set up
- Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more
- High School Diploma or GED
- 18 years or older
- Minimum 6 months of customer service experience
- Legal authorization to work in the US
- Exemplary attendance and punctuality
- Eagerness to work a 2nd shift, full-time schedule 38+ hour/week
- You want a long-term career with growth
- Openness to feedback and willingness to improve
- Speedy responses and ability to multitask
- Familiarity with iOS and/or MacOS, or comparable technology
- Ability to go with the flow
- Great communication skills
- You’re at your best when it matters most
Pay + Benefits
The pay for Tech support advisors with Kelly Connect starts at $13.50 with a $1.00 increase after 90 days. Advisors can earn up to $17.00. Training is paid and benefits are not mentioned.
However as for incentives, the company says “99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training”
More About This Gig
No technical experience is required for this role and it is mentioned to be a long term position. Kelly also offers bonuses and pay incentives for performance and tenure. Also, this is an overnight position.
This job is available for most US states.
You can learn more about Kelly Here or if you are ready to apply just click the link below! Good luck!
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