PNC Needs Virtual Call Center Reps!

PNC Is Hiring

pnc virtual call center

PNC Bank is hiring for virtual call center reps! PNC is doing a huge hiring spree right now! Babes, if you are looking for something dependable, to earn a few bucks during this pandemic, this is it!

Let’s find out what PNC is looking for in agents for this role:

Virtual Call Center Rep

  • Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.
  • Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.
  • Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues.
  • Maintains high levels of customer satisfaction consistent with PNC’s core values. Demonstrates commitment to quality through customer and service partner interactions.
  • Documents customer interactions and completes service requests to minimize customer effort or additional action.

Pay

Pay isn’t mentioned online but it’s estimated this gig pays between $12-14/hr.

Location and Shift

Remote, mountain and pacific time zones only. Full time.

Requirements

“Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties.

Typically <1 year of related experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.”

Expectations

  • Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
  • Customer Experience Management. – Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touchpoint.
  • Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
  • Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Education

No Degree required.

Go Time!

PNC is definitely a great work from home job for any Babe looking for a legit call center gig. So tighten up your resume and take your best shot!

Let us know if you get the job!

APPLY HERE

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