Here’s one that my babes are going to LOVE! This gig is non-phone and is going to fill up FAST!
Shippo is hiring for Product Support Specialists to join their customer service team!
Shippo is a multi-carrier shipping software for e-commerce businesses. It’s one of the most successful in its market.
Here’s a quick look at what Shippo says they’re looking for in this remote role:
Product Support Specialist
“You will help our distributed Customer Success team with our customers in a specific workflow to help customers get online and shipping as quickly as possible.
You will work closely with the team on managing our email and chat queues”
This gig is NON-PHONE! (crowd roars uncontrollably) you will be communicating via chat and email interfaces.
Here are some of the listed job qualities Shippo says you should have:
- Resourceful, detail-oriented and truly passionate about making sure the customer gets what they need
- Energized by high-pressure situations, a fast-paced workplace, and a very busy inbox
- Familiar with supporting online applications, Internet technologies, and is adept at communicating technical concepts
- Able to influence customers’ adoption of paid product features as appropriate for their business
- Minimum of 1 – 2 years of experience working in a direct customer-facing role, with at least one of those years being primarily via written communication
- Impeccable writing skills, with a focus on modifying your tone based on the context (customer’s happiness level, the urgency of the situation, etc.)
- Ability to work across teams to get customer issues resolved – experience working closely with software engineers on bugs or product managers on new features is a huge plus.
Pay + Benefits
Pay is not specifically mentioned for this role but it’s estimated to be $13-15 per hour. It’s a contract to hire position so benefits are offered once you become a full-time employee.
Remote AF! This gig is open to residents of the United States. And since its non-phone, it’ll be easier to work from anywhere.
More To Know
The company keeps a lot of things on the hush when it comes to finding out additional information.
But from the information we could find, this seems like a pretty cool gig!
Are you ready to apply?
Give it a shot! Be sure to get back to us when you get the gig! We want to know all about it!
For more details and how to apply for Shippo’s Product Support Specialist click below!